Privacy Policy

👤Who We Are

dh44 is an online casino and cricket betting platform designed for players in Bangladesh. Accessible at https://dh44.pro, the platform offers a broad range of services including live casino tables, hundreds of slot games, sports betting with a focus on cricket, and secure payment options via bKash, Nagad, Rocket, and Upay. dh44 is operated as an independent platform committed to providing a safe, responsible, and entertaining environment.

As the data controller for this platform, dh44 takes full responsibility for how your information is handled. This policy applies to all users who register, browse, or interact with our platform in any capacity, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across Bangladesh.

📂Information We Collect

To provide you with our full range of services and to comply with applicable regulatory requirements, dh44 may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and government-issued identification documents for account verification.
• Contact information: email address, mobile phone number (including bKash or Nagad registered numbers), and city of residence within Bangladesh.
• Account information: username, encrypted password, account preferences, and betting/gaming history associated with your dh44 account.
• Financial information: transaction records, deposit amounts (in BDT), withdrawal requests, and payment method identifiers (partial bKash or Nagad numbers, masked card details). Full payment credentials are never stored on dh44 servers.
• Technical information: IP address, device type, browser type and version, operating system, session duration, and pages visited on dh44.
• Communication records: support ticket exchanges, live chat transcripts, and any messages you send to our customer service team.

We collect this information directly from you when you register or interact with our platform, and indirectly through automated technologies such as cookies and server logs.

⚙️How We Use Your Information

dh44 uses the personal information we collect for the following purposes, each of which is necessary to deliver a high-quality, secure, and compliant gaming experience:

• Account creation and management: to register your dh44 account, verify your identity, process deposits and withdrawals, and maintain your profile settings.
• Service delivery: to provide access to casino games, cricket and sports betting markets, live dealer tables, slot titles, and all other platform features offered by dh44.
• Responsible gaming compliance: to monitor gaming patterns and apply any self-exclusion, deposit limit, or time-out measures you have requested, in line with our Responsible Gaming obligations.
• Customer support: to respond to your inquiries, resolve disputes, process complaints, and improve our support services based on your feedback.
• Marketing and promotions: to send you information about bonuses, daily offers, cricket match promotions, seasonal events such as Eid and Pohela Boishakh specials, and other relevant offers — only where you have given consent to receive such communications.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, account takeovers, multi-accounting, and any other activity that may violate our Terms & Conditions or applicable laws.

🤝How We Share Your Information

dh44 does not sell, rent, or trade your personal information to any third party for commercial gain. We may share your information with trusted partners only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and other payment facilitators receive transaction data strictly necessary to process your deposits and withdrawals. These partners operate under their own privacy and security frameworks.
• Technology and game providers: platform infrastructure partners and game studios such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymised or pseudonymised session data to support game delivery and integrity.
• Legal and regulatory authorities: we may disclose your information where required by applicable law, court order, or at the lawful request of governmental or law enforcement agencies.
• Business transfers: in the event of a merger, acquisition, or sale of dh44's assets, your personal data may be transferred as part of that business transaction. You will be notified of any such change via email or a prominent notice on our platform.

In all cases, data sharing with third parties is governed by data processing agreements that bind those parties to use your data only for the stated purpose and to maintain appropriate security standards.

💳Payment & Financial Data

All financial transactions on dh44 — including deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other Bangladeshi payment channels — are processed through secure, encrypted payment gateways. dh44 never stores full payment account numbers, mobile banking PINs, or card CVV codes on its servers. Only tokenised or masked payment references are retained for transaction reconciliation and customer support purposes.

We recommend that all players protect their bKash and Nagad accounts with strong PINs and never share account credentials with any third party, including dh44 support staff. Our team will never ask for your full PIN or password.

🍪Cookies and Tracking Technologies

dh44 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics that help us improve the platform. We use three categories of cookies:

• Essential cookies: required for the platform to function correctly — including session management, secure login state, and payment flow integrity. These cannot be disabled without impairing core site functionality.
• Analytics cookies: help us understand how users navigate dh44 — which pages are visited most, how long sessions last, and where players may encounter difficulty. This data is aggregated and non-personally identifiable.
• Preference cookies: store your language setting, game display preferences, and notification opt-in status so that your experience remains consistent across sessions.

You may disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the availability or performance of some dh44 features.

🗄️Data Retention

dh44 retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting obligations. In general, active account data is retained for the duration of your account's existence plus a period of up to five years following account closure, in line with standard financial record-keeping requirements applicable in Bangladesh.

Where data is no longer required, dh44 will securely delete or anonymise it so that it can no longer be associated with any individual. Marketing communications data (e.g., email opt-in lists) is reviewed annually and purged when consent is withdrawn or expired.

⚖️Your Rights Over Your Personal Data

dh44 respects your right to control how your personal information is used. Depending on your circumstances, you may be entitled to exercise the following rights:

• Right of access: you may request a copy of the personal data dh44 holds about you, including a summary of how it is being used.
• Right of rectification: if you believe any data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
• Right of erasure: in certain circumstances you may ask us to delete your personal data — for example, where it is no longer needed for the purpose for which it was collected and no legal obligation requires us to retain it.
• Rightto restrict processing: you may ask us to pause the use of your data while a dispute or inaccuracy is being investigated, rather than having it deleted outright.
• Right to withdraw consent: where dh44 processes your data based on your consent (e.g., for marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 5 business days and aim to resolve it fully within 30 calendar days. We may ask you to verify your identity before processing your request.

🔐Security of Your Information

dh44 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data at rest, strict role-based access controls limiting who within dh44 can access personal data, regular internal security reviews and vulnerability assessments, and secure data backup routines.

While we take every reasonable precaution to protect your data, no internet transmission or electronic storage system is completely impenetrable. In the unlikely event of a data breach that affects your rights or interests, dh44 will notify you promptly and take all appropriate remedial steps.

🔗Third-Party Links and Services

The dh44 platform may reference or display content associated with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers operate their own independent platforms and privacy practices. dh44 is not responsible for the privacy policies or data handling of any third-party provider. We encourage you to review the privacy policies of any third party whose services you access through or alongside dh44.

🔞Age Restriction — 21+ Only

dh44 is strictly an adult platform. We do not knowingly collect or process personal data from any individual under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data immediately and suspend the associated account. If you are a parent or guardian and believe your child has provided personal data to dh44, please contact us at [email protected] without delay.

🔄Changes to This Privacy Policy

dh44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will revise the 'Last updated' date at the top of this page and, where appropriate, notify registered users by email or through a prominent notice on the platform.

Your continued use of dh44 following the posting of any changes to this Privacy Policy will constitute your acceptance of those changes. We encourage you to review this page periodically to stay informed of how we are protecting your information.

📬Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dh44 handles your personal data, please do not hesitate to reach out to our dedicated privacy team. We are committed to responding to all privacy-related inquiries in a timely and transparent manner.

Email: [email protected] — Our team is available 24/7 and typically responds within one business day. For account-specific data requests, please include your registered username or account email so we can verify your identity efficiently.